Return Policy

Return Policy

a-Damaged product:If the damage occurred during transportation, the carrier company is responsible for compensation.

If the damage is production related; the buyer must contact us within 3 days of the delivery of the product and notify us with photo / video of the damaged product. As a result of the evaluation, the buyer will be given a 10 –30% refund, or a free product will be sent to the buyer in his/her next order.

b-Missing product:All purchases of physical items from Rafindaare made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.If the missing product is packagingrelated; the buyer must contact us within 3 days of the delivery of the productand notify us.As a result of the evaluation, the buyer will be given a 10 –30% refund, or a free product will be sent to the buyer in his/her next order.

c-Wrong Product:In case of receiving a wrong product; the buyer must contact us within 3 days of the delivery of the product and notify us with photo / video of the wrong product. As a result of the evaluation, the buyer will receive a 10-30% refund (wallet may be), or a free product will be sent in his next order, after contacting the quality control and manufacturer.